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Crisis/Emergency Services


Ensure that you and your family are safe. Remember…It is not your fault, take time to breathe, relax and don’t be afraid to ask for help.


In An Emergency – dial 911

911 is for police emergencies, fire or serious accidents, or when you fear the safety of the child or yourself. Try to avoid calling the police or ambulance if possible.


Waterloo Regional Police Service200 Maple Grove Rd., Cambridge




Ontario Provincial Police


Crisis Services of Waterloo RegionWalk-in Service @ The Centre for Mental Health in Kitchener67 King St. East, Kitchener, ON (Non-crisis – 519-744-7645)Prevention, assessment, intervention and resolution for urgent crisis situations within Waterloo Region. Crisis Services of Waterloo Region will talk to you and help you by providing a risk assessment of your current situation. They will help you access resources and supports in the community. In Waterloo Region we are fortunate to have access to a MOBILE CRISIS SERVICE.



(toll free)


Cambridge Crisis Outreach ResponseWalk-in Service @ The Centre for Mental Health in Cambridge9 Wellington St. #3, Cambridge, ON 519-7782Monday to Friday from 1 p.m. to 5 p.m.



(toll free)

Canadian Mental Health Association Distress CentreThis service is confidential and provides a place to talk and get support.  It operates 24 hours a day, 365 days a year and is staffed by trained volunteers and staff. They will help you find your own solutions to difficulties.


Canadian Mental Health Association Youth LineThis phone line is similar to above but geared to serving youth.


Kids Help Line (for kids only)Free phone counselling or web counselling available 24/7 for ages 20 and under.  Anonymous and confidential.