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Easy access to mental health services

When a child or youth is experiencing mental health, emotional or behavioural problems, knowing where to get help may be confusing and stressful. Front Door provides a one-stop first contact for families and young people who are looking for assistance and services.

A joint initiative between kidsLINK and Lutherwood, Front Door welcomes families in a child and youth-friendly manner and acts as a central resource for families with babies, children and youth up to 18 years of age. In a safe, secure environment, we provide you with the opportunity to tell your story and get the support you need to take the next steps towards wellness.

When you call Front Door, you have the opportunity to talk with a trained professional who is knowledgeable about the challenges a young person may be dealing with, the stress a family experiences when a child/teen is coping with mental health issues, and the variety and range of services available for children/teens within our community and beyond.

We now have a new website, dedicated to Front Door.  Please visit us for more information.

Front Door Opens Doors

We have access to a wide range of treatment options and can help you find the most appropriate support and treatment services to address your individual needs. In addition to providing information, assessment and referral services, Front Door operates a weekly Walk-in Counselling Service that provides a single counselling session to address specific concerns of parents and children/teens.

By calling Front Door, families can access an information telephone line that provides them with accurate and up-to-date information about government-funded child and youth services as well as related professional and specialized services in the community. An experienced and caring Front Door Worker listens to your concerns, answers questions and works with you to understand the unique needs of your family.

Feel free to email us or give us a call.


1770 King St. E, Suite 1
Kitchener, ON N2G 2P1


Les services d’admission et d’évaluation sont disponibles en français. S’il vous plaît, veuillez appeler Trellis Services de Santé Mentale et de Développement au 519-821-2020 poste 344.


Mon – Fri, 8:30 – 4:30

What our clients are saying:

“I am so pleased to have so much support available for our family.  I feel our family will benefit from all the services.”

“I felt “extra supported” because at the end of the interview, the offer of help, if needed, was offered by letting me know when walk-in hours were and other resources – such as KW Counselling, CMHA etc.  Also the intake clinician made sure I knew I could get a hold of her if needed.”

“The worker was very nice and easy to talk to and at the end of our talk, she came up with a potential atttachment issue which gives me something to follow up on.”

“I felt very comfortable here, voicing my family problems and concerns. My children opened up as well and enjoyed being here, especially my daughter. Staff here were very kind.”